01
OTAs own the relationship
The booking, the data and the next offer all sit with the OTA. You pay commission to meet your own guest again.
Plug-in loyalty for independent hotels
Direct bookings and loyal guests. On your terms.
A plug-in loyalty program for your hotel.
Your HotelRewards member
$18.00
cashback ready to redeem
FLT 2048 1179REDEEMED VIA FLIT
Late checkout unlockedFunded by Flit
The problem
Your guests are loyal. Just not to you.
OTAs reward guests for coming back to the OTA. Independent hotels have had no good way to answer. Flip the switch to see what changes.
02
Loyalty was built for chains
Chain programs work because members can earn and spend across hundreds of hotels. One independent property can't offer that alone.
03
Rewards that cost you twice
Most programs charge you per redemption or limit what you can offer, so the perks that bring guests back get rationed.
01
Guests join your program
Every direct booker can become a member under your brand. Flit stays in the background.
02
Plug in now, network next
Your own tiers, rewards and front-desk tasks plug into the systems you run. From Q2 2027 the Flit Network adds reach across independent hotels.
03
Flit funds the rewards
Cashback and perks are paid from Flit's side, in your program today and in the network later. You never pay per redemption.
How it works
From one booking to the next one
Flit plugs in between your guest and your PMS. Press play and follow a single booking through.
GuestBooks, stays, redeems
Your PMSMews first
FlitRewards engine
1
GuestSigns in and books directSo the stay is tracked to their membership.
2
Your PMSBooking lands in your PMSFlit picks it up through the integration.
3
FlitStay is linked to the memberUnder your brand, with an FLT member number.
4
Your PMSVIP task reaches the front deskSent to your PMS, with email as the fallback.
5
FlitSpend becomes pointsHeld in the guest's wallet until they return.
6
GuestReturns, and rewards unlockA member rate, plus rewards funded by Flit.
Live demo
Click through the real thing
Three working demos. Pick one and explore it the way your guests and your team will.
Loading the demo…
The value of one guest
Follow Mia from first booking to regular
One example guest, two $600 stays. She earns on the first, and everything unlocks when she comes back.
Step 1 · Join
Mia finds you and joins
She lands on your website to book, or joins your program another way. Either route makes her a member under your brand.
New memberStep 2 · Book
She signs in to book
Signing in ties the booking to her membership, so her stay is tracked from the start.
Direct booking, trackedStep 3 · Earn
Her stay becomes points
After checkout, her $600 spend converts to 600 points in her wallet. They stay locked for now. Rewards open up when she comes back.
600 points, lockedStep 4 · Return
She comes back, and it shows
She signs in for her second booking and your booking engine recognises her. Her member rate appears: 5% off, set by you.
5% member rateStep 5 · Redeem
Now her points are hers to use
She can turn them into cashback paid after this stay, pick one of your rewards, or hold on and keep earning. Flit funds the redemption.
$18 cashback, funded by FlitStep 6 · Tier up
Every return unlocks more
Her lifetime spend passes your next threshold, so her member rate steps up. You can run up to three tiers.
Insider · 7% member rateYour program, your rules
Build your rewards in a few clicks
Switch rewards on and off, pick your tiers, and see what your guests will see.
Rewards guests can choose
Tiers
Up to three. Guests move up by lifetime spend.
Flit Network · Q2 2027
Your program now.
A network next.
- Your own members
- Flit funds every reward
- Your brand and your tiers
- Plus members of other Flit hotels
- Flit still funds every reward
- Still your brand and your tiers
Planned for Q2 2027. Hotels on Flit can join when it opens.
Your hotel
Your brand, your tiers
Your brand, your tiers
Your membersOther hotels' members
Your members earn, return and redeem with you.
Members earn at one hotel and spend at another. Flit pays.
Pricing
One fee. Rewards included.
8% per booking. Move the sliders to see your own numbers.
Example inputs. Set them to your own figures.
Booking revenue a month
The same bookings through an OTA
Direct with Flit at 8%
Guest rewards 3% ·
Flit 5% ·
Saved vs OTA commission each monthFlit funds every redemption out of its 8%.
Get started
Live in three steps. Network from Q2 2027.
1
Set your rewards
Choose your tiers, your perks and what each reward is worth.
2
Connect your PMS
Mews first. RMS Cloud and Cloudbeds are next.
3
Welcome your first members
Guests join at booking and start earning from their first stay.
Q2 2027
Join the Flit Network
Open your program to members of other Flit hotels. Flit funds their rewards too.
Direct bookings and loyal guests. On your terms.
riley@flitrewards.com